Refund policy

As all of our products are personalized and custom made, returns are NOT ACCEPTED.

You can always contact us for any issues or questions regarding your purchase at galacticlaserengraving@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you if your order cannot be completed on time or with the provided information. Under these circumstances, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.