FAQ
Frequently Asked Questions
Yes. We are happy to fulfill large orders for events, corporate marketing, and any other customized fulfillment. Ask us about our wholesale catalog options.
Yes. We offer express shipping.
2nd Day Air: 1 to 2 business days, $20. Next Day Air: $45.
Standard shipping is free on all orders. Orders over $150 also get free expedited shipping.
Live chat on our website. Text or call us at +1 (786) 933-4862. Email support@galacticlasers.com.
Yes, we ship internationally. There's a shipping fee since international shipping costs more.
Since every item is custom made, we don't accept returns. But if something isn't right, we'll make it right. Just reach out and we'll fix it.
Most orders are made within 1 to 2 business days.
Yes. We love to integrate your logo and design.
There isn't a minimum order. We do offer price breaks on bulk orders when you order by case quantity. This varies by item.
Yes. We offer proofs by request, or if we feel unsure about a layout, we'll send one automatically.
Please reach out as soon as possible if you need any changes or a cancellation. Once your order has shipped, we cannot make changes.
Yes, they do.
Avoid placing any engraved item in the dishwasher for best results. Engraved items are quite durable since there is no ink involved. As with any metal, avoid leaving it in contact with water to prevent rust.
Reply to the email we sent confirming your order, or email us at support@galacticlasers.com.